Follow Naijacrux on twitter .follow us on Twitter www.twitter.com/naijacruxonline, or @naijacruxonline or search for naijacruxonline on twitter!!Like us on facebook .Like us at www.facebook.com/Naijacruxforum.Click Here To Last longer In Bed[Stay amused>>>Donít be a one minute Foul]>>> Love need Tips-See how Here


Author Topic: Fresh Customer Service Officers Recruitment at United Bank for Africa Plc (UBA)  (Read 7225 times)

0 Members and 1 Guest are viewing this topic.

Offline newspostng

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1234
  • Karma: +0/-0
Loading...
United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

Customer Service Officer

    Job TypeFull Time 
    QualificationBA/BSc/HND 
    Location Abuja, Benue, Kogi, Kwara
    Job Field Banking   Customer Care   Graduate Jobs 

 

Reference No: UBAAbuja/NorthCentralCSO/FTO2018
Location: North Central, Nigeria: Municipal Area Council, Abuja (FCT), Nigeria; Makurdi, Benue, Nigeria; Lokoja, Kogi, Nigeria; Ilorin South, Kwara, Nigeria
Contract Type: Permanent
Job Functions: Banking
Industries: Financial Services

Job Objective

    To ensure the business office provides excellent quality banking service to all customers.
    To maintain contact with new and existing customers on routine account management activities.
    To engage customers in cross selling of the bankís products and services including E-sales

Role and Responsibilities
Customer Relations Management/Sales:

    Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
    Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
    Sale to prospective customers UBAís E-banking products, enrol new customers, and resolve related issues.
    Engage customers to cross sell bank products and services
    Increase product sales, and customer loyalty by maintaining good client relationship.
    Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
    Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
    Ensure that the customerís instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
    Ensure proper documentation for all new and existing accounts.
    Ensure timely opening of new accounts on the system.
    Support branch sales and service team.
    Cheque book issuance and maintenance.
    Dormant account reactivation
    Meeter/Greeter

Customer Service Ambassador:

    Service Improvement
    Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service Issues Resolution:

    Answer all customer queries, resolve Ďon the spotí service issues; escalate to BOM, issues that cannot be handled on the spot.
    Follow up customers with pending cases, and keep him/her informed.
    Compile and publish customer satisfaction score daily
    Download Customersí issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

Requirements   
Educational Qualification:

    Minimum Educational level - B.Sc. in any related discipline

Age:

     27 years and below

Experience (Optional):

    Prior experience in banking operations is highly desirable
    Relevant banking experience preferably supporting retail customers
    Sales knowledge, skill & experience (added advantage)

Knowledge:

    Sound knowledge of Banking products and services
    Good understanding of the operational, credit and regulatory risks facing the business
    Business Development and acquisition

Key Skills:

    Excellent customer service orientation
    High level of integrity
    Good verbal & written communication skills
    Selling skills
    Focused, Motivated & Results Oriented
    Paying attention to details
    Good interpersonal skills
    Fast and error-free processing
    Strong problem resolution skills
    Selling & Marketing Skills

Method of Application

Interested and qualified? Go to United Bank for Africa (UBA) career website HERE to apply



 

Ongoing Johnson & Johnson Graduate Recruitment 2020

Started by newspostng

Replies: 0
Views: 13929
Last post November 15, 2019, 08:04:34 AM
by newspostng
fresh Recruitmeent at Julius Berger Nigeria Plc (Julius Berger)

Started by yungcrux

Replies: 0
Views: 8830
Last post February 22, 2019, 06:57:17 AM
by yungcrux
Current Summer Internship Programme at the United Nations World Food Programme

Started by bellanaija

Replies: 0
Views: 12984
Last post January 13, 2020, 08:13:16 AM
by bellanaija
Ongoing Academic And Non-Academic Staff Recruitment at The University Of Lagos

Started by mastercode

Replies: 0
Views: 1166
Last post June 20, 2016, 03:50:03 AM
by mastercode
Current Latest Teaching and Non-Teaching Staff Recruitment at the Nigeria MU

Started by xrated

Replies: 0
Views: 7886
Last post August 31, 2020, 04:21:23 AM
by xrated
United Nations Population Fund (UNFPA) Current Graduate Internship Programme

Started by yungcrux

Replies: 0
Views: 9825
Last post May 27, 2020, 02:20:12 PM
by yungcrux
United Cement Company of Nigeria Limited Graduate Trainees positions

Started by mastercode

Replies: 0
Views: 1853
Last post July 23, 2014, 01:22:41 PM
by mastercode
Ongoing Lagos State Government Neighbourhood Safety Corp Members Recruitment

Started by legendguru

Replies: 0
Views: 1306
Last post January 30, 2017, 05:19:02 PM
by legendguru
Massive Ongoing Recruitment at Ocean Deep Drilling ESV Nigeria Limited (ODENL)

Started by yungcrux

Replies: 0
Views: 1156
Last post January 17, 2018, 12:57:09 AM
by yungcrux
Ongoing Massive Recruitment at Adekunle Ajasin University, Akungba-Akoko (AAUA)

Started by lindaikeji

Replies: 0
Views: 8043
Last post June 15, 2018, 02:25:12 PM
by lindaikeji