Random Pagan Verse:
In the Old Days, when there were many Witches, we were free and worshipped freely in the greatest temples;
but in these times, we must celebrate our sacred mysteries in secret. Therefore, none but the Witches are to see our mysteries;
no coven shall know the location of any other coven or who its members are, except the High Priest, the High Priestess and the Messenger;
and that there shall be no communication among the covens, except by the Messenger of the Gods or the Summoner. Only if it is safe may the
covens meet in some safe place for the Great Festivals; and while there, none shall give their true names or any information about their
coven or its members. This law is made for this reason:
No-one can tell our enemies what they do not themselves know.

Author Topic: Twitter Rollout Human Faces Features to DM Conversations with Business Accounts  (Read 620 times)

Offline internet police (OP)

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Twitter launched a new customer service feature for businesses using its service, allowing agents to respond to direct messages using custom profiles, complete with their names and profile pictures.

What does this mean to the regular Twitter users? Well, let's say you want to contact a restaurant about booking a room for your kid's birthday party. When talking to that particular business, you won't be talking to some nameless, faceless, individual, but rather to an actual person. This creates a stronger bond between customers and businesses because it adds a human touch so it doesn't feel like talking to a bot.

The feature has already been adopted by a few businesses, including T-Mobile, which Twitter explains has been at the forefront of personalizing the customer service experience.

"Years ago, T-Mobile started using customers’ real names and agents’ initials in customer service-related Tweets. Last year, they started adding agents’ pictures and names to Tweet replies by linking to custom bio web pages for each agent. Now, @TMobileHelp is the first account to use custom profiles in Direct Messages, making private conversations more human and personal by showing the real face, name, and title of the care agent who is speaking," Twitter's blog reads.


 

 

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