Author Topic: Samsung to Recall Galaxy Note 7 Units Due to Faulty Batteries  (Read 293 times)

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Offline yungcrux

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Samsung to Recall Galaxy Note 7 Units Due to Faulty Batteries
« on: September 02, 2016, 06:39:06 AM »
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Over the past few days, we’ve seen many Samsung Galaxy Note 7 users that reported that they’re units have caught fire or downright exploded when charging. The users claimed that the units were charging with the original Samsung charger, which would indicate that they weren’t at fault for the incident.
A report comes from Yohapnews in South Korea, which mentions that Samsung could soon announce a recall of its Galaxy Note 7 units because of faulty batteries. The report mentions that the units sold in South Korea and abroad in less than a week will be recalled.

Apparently, a company official made the announcement stating that the cause of the reported explosions would be the battery inside the phone. The official said under anonymity that "The most important thing is the safety of our customers and we don't want to disappoint our loyal customers.”

Samsung is also expected to announce the result of its investigation on the cause of the reported explosions and the company has already stated that shipments of the Galaxy Note 7 have been delayed, some rumors say that especially in South Korea.

Faulty batteries are reportedly found in 0.1% of all sold Galaxy Note 7 units         
Moreover, the official said that products installed with the problematic battery are found in less than 0.1% of the entire volume sold. The official also mentioned that it’s unlikely that Samsung would recall the smartphones on Friday, since the company is currently in talks with Verizon and other business partners on the issue.

Just today, we reported that Samsung SDI, Samsung Electronics’ sister company that equips the Note 7 with 3,500mAh batteries, stated that the company didn’t receive any indication that the batteries would be at fault.

Samsung’s Galaxy Note 7 is the company’s latest flagship and the possible recall would certainly affect the company’s sales. However, it could strengthen the company’s credibility as it would show that it puts consumer safety above everything else.





 

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