Author Topic: Ongoing Recruitment at Hilton Worldwide  (Read 227 times)

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Offline yungcrux

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Ongoing Recruitment at Hilton Worldwide
« on: August 22, 2016, 08:52:01 AM »
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Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

Location: Curio Lagos Airport, Gate Side One Road, Ikeja, Lagos

Revenue Manager

Job TypeFull Time 
Qualification 
Location Lagos
Job FieldSales / Marketing 
 
A Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.

What will I be doing?
As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market, in general.

Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
Ensure yield exemptions are investigated and analysed and new business opportunities are identified
Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Complete and analyse month-end reports
Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings
Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Revenue Team
What are we looking for?
A Revenue Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Previous experience in sales role with the ability to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree level qualification in a relevant field

Food and Beverage Supervisor

Job TypeFull Time 
Qualification 
Location Lagos
Job FieldHospitality / Hotel / Restaurant 
 
A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

 

What will I be doing?
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the team
Ensure compliance of brand standards
Manage guest queries in a timely and efficient manner
Represent needs of the team
Assist Food and Beverage management with achieving financial targets
Assist Food and Beverage management with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Supervisor serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Food and Beverage experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self

Security Manager

Job TypeFull Time 
Qualification 
Location Lagos
Job FieldSecurity / Intelligence 
 
A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.

What will I be doing?
As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience. A Security Manager will also be required to liaise with the Hilton Safety/Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain good communication and work relationships in all areas of the hotel
Coordinate with government and law enforcement agencies as necessary
Coordinate additional personnel for Conference and Banqueting functions
Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
Assist the hotel in complying with Local Fire Safety Legislation
Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
Liaise with the Hilton Safety/Security director on the implementation of Company Policies, guides, and matters of mutual interest
Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
Prepare incident reports
Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
Plan, deliver and facilitate regular staff awareness training
Be fully conversant of company terrorist procedures and convey to staff
Be fully conversant with hotel Fire and Emergency procedures
Responsible for management of key control within all departments
What are we looking for?
A Security Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Organised and systematic approach to problem solving
Security industry experience in managerial capacity
Ability to listen and respond to demanding guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in same or similar role
First Aid
Fire fighting qualification
IT proficiency
Fire combat training


Chef de Partie

Job TypeFull Time 
Qualification 
Location Lagos
Job FieldCatering / Confectionery   Hospitality / Hotel / Restaurant 
 
A Chef de Partie is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls.

What will I be doing?
A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure all food preparation meets standards
Prepare and present high quality food
Supervise staff
Keep all working areas clean and tidy and ensure no cross contamination
Prepare all mis-en-place for all relevant menus
Assist in positive outcomes from guest queries in a timely and efficient manner
Ensure food stuffs are of a good quality and stored correctly
Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
Assist other departments wherever necessary and maintain good working relationships
Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures
Report maintenance, hygiene and hazard issues
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Be environmentally aware
What are we looking for?
A Chef de Partie serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role
A current, valid, and relevant trade commercial cookery qualification (proof may be required)
Strong coaching skills
Ability and desire to motivating Team
Excellent communication skills
NVQ Level 3
Achieved Basic Food Hygiene Certificate
Supervisory experience
Positive attitude
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous kitchen experience in similar role
Intermediate Food Hygiene
Knowledge of current food trends

Front Office Manager

Job TypeFull Time 
QualificationOND   BA/BSc/HND 
Experience3 years
Location Lagos
Job FieldAdministration / Secretarial   Customer Care 
 
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
What are we looking for?
Front Office Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Nigerian nationals will be given preference
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

Sales Manager
Job TypeFull Time 
Qualification 
Location Lagos
Job FieldSales / Marketing 
 
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Sales team
What are we looking for?
A Sales Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

Driver

Job TypeFull Time 
Qualification 
Experience3 years
Location Lagos
Job FieldTransportation and Driving 
 
A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.

What will I be doing?
As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome Guests on arrival and assist with their luggage
Maintain frequent contact with regular Guests and visitors
Park Guests' cars on the hotel premises
Provide a driving service to Guests, as required
Maintain clean and safety hotel vehicles
Stay current on all hotel services as well as VIP requirements and special events
Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
Comply with all hotel security, fire regulations and Health and Safety legislation
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
Drivers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
Impeccable personal presentation with good communication skills
Calm, courteous and discreet
Possesssion of a clean driving license/record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent communication skills
Good organisational skills
A good knowledge of the local area

Method of Application

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