Author Topic: Current Job Offers at Arik Air Nigeria  (Read 195 times)

0 Members and 1 Guest are viewing this topic.

Offline admin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1199
    • View Profile
Current Job Offers at Arik Air Nigeria
« on: January 06, 2016, 08:57:17 PM »
Loading...
Arik Air is West-Africa?s leading airline operating a domestic, regional and international flight network. We operate mainly from two hubs at Murtala Mohammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja. Arik Air's head office is the Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja, Lagos State.

Assistant Manager, Social Media

Job TypeFull Time
QualificationBA/BSc/HND 
Experience5 years
Location Lagos
Job FieldAdministration / Secretarial   ICT / Computer   Medical / Health   Sales / Marketing 
 
Working relationship

Sales & Marketing, E-commerce, Frequent Flyer Program, Advertising Agency, Customer Relations.

PRIMARY OBJECTIVE

This role will Manage Social Media engagement marketing campaigns and day-to-day online reputation of Arik Air.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

Create, curate, and manage all published content (images, video and text).
Monitor and respond to users in a ?Social? way while cultivating leads and sales.
Conduct online advocacy and open stream for cross-promotions.
Develop and expand community and/or blogger outreach efforts.
Coordinate design (ie: Facebook Timeline cover, Coverage, thumbnails, ads, landing pages, Twitter content, blog) etc. with graphic Designer/External Agency and AVP Marketing.
Create and manage promotions and Social ad campaigns.
Compile report for management showing results (ROI).
Become an ambassador for the Company in Social Media spaces, engaging in dialogue and answering questions where appropriate.
Demonstrate ability to map out digitalized marketing strategy and then drive that strategy proven by testing and metrics.
Implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.
Monitor trends in Social Media tools, applications, channels and strategy and make recommendations.
Identify threats and opportunities in user generated content surrounding the business. Report notable threats to management.
Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.
Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
PERSON SPECIFICATIONS

University degree or HND.
Proven social media and digital marketing work experience  (at least 5 years? experience)
Possesses knowledge and experience in the tenets of traditional marketing.
Demonstrates creativity and documented immersion in Social Media.
Proficient in content marketing application. Experience sourcing and managing content development and publishing.
Exhibits the ability to balance the creative side of marketing with analytical side and motivate initiatives to management.
Displays in-depth knowledge and understanding of Social Media platforms (Facebook, Twitter, Yelp, Google+, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios.
Maintains excellent writing and language skills.
Enjoys a working knowledge of the blogging ecosystem relevant to the Company?s field.
Maintains excellent knowledge of SEO and the principles of ?Search and Social?.
Demonstrates winning Social Customer Service techniques. Possesses great ability to identify potential negative or crisis situation and engage through appropriate channels to mitigate issues.

Graphic Designer

Job TypeFull Time
QualificationBA/BSc/HND 
Experience5 years
Location Lagos
Job FieldArt / Crafts / Languages   ICT / Computer   Media / Advertising / Branding 
 
Working relationship

Sales, Marketing, E-commerce, Frequent Flyer Program, Advertising Agency, Customer Relations and External vendors.

PRIMARY OBJECTIVE

This role will act as the ?go-to? internal resource to conceptualize and design unique creative for the Arik Air brand, promotions and services.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

Conceptualize and design newspaper and magazine advertising.
Conceptualize and design online advertising banners.
Provide appropriate images and creations for social media content.   
Design all company merchandizing and branding collateral.
Develop the implementation of signages, sales and marketing materials.
Work with a wide range of media and use graphic design software
Think creatively and develop new design concepts, graphics and layouts
Prepare rough drafts and present ideas/concepts for management approval.
Amend designs to management comments and finalize in required formats for production.
PERSON SPECIFICATIONS

University degree or HND, preferably in graphic or visual art.
Proven graphic designing experience (Minimum of 5 years working experience.)
High level of proficiency in the use of CorelDraw, Adobe Photoshop, InDesign, Illustrator, Dreamweaver and other design and video editing packages.
Possess creative flair, versatility, conceptual/visual ability and originality.
Ability to interact, communicate and present ideas.
Highly proficient in all design aspects.
Able to work under pressure and at short notice.

Senior Manager, Customer Loyalty & CRM

Job TypeFull Time
QualificationBA/BSc/HND 
Experience5 years
Location Lagos
Job FieldAdministration / Secretarial   Sales / Marketing 
 
Job description

OBJECTIVE

To lead and manage the team responsible for revamping and developing the FFP program. The candidate will be responsible for defining the operational model for the FFP scheme including but not limited to how customers ?Earn and Spend? Miles. Additionally, the candidate will work with relevant teams to develop Arik?s CRM procedures to ensure customer relations.

KEY RESPONSIBILITIES

FFP Development and Delivery

Review, revamp and develop the operational blueprint for Arik?s FFP scheme.
Manage the development of the FFP scheme?s benefits, features and rules, and continually improve these as required.
Plan the integration of all departmental operations to ensure an optimal return on resources.
Formulate the FFP scheme?s strategic plans for the short term and long term to fit in with the overall Commercial Strategy of Arik Air.
Set business objectives for the program, determine departmental processes and resource application for activities, with accountability for achieving these objectives.
Contribute to the selection process of a suitable and effective service providers and partners that will deliver project objectives of the FFP scheme.
Manage the project to ensure that all partnership are in the interest of Arik Air.
Ensure all projects are delivered on time and within budget.
Significantly grow member base and develop new partnerships.
Ensure all customer feedback/complaints are promptly addressed and service recovery done in a timely manner.
Customer Loyalty Management

Accountable for the day-to-day management of the Customer Loyalty team as a business unit.
Oversee and manage the relationship with all relevant external service providers with regards  to the FFP scheme.
Ensure that the FFP scheme operates effectively across Arik by working closely with colleagues in:
Revenue management to develop targeted redemption seat supply plans which appropriately manage customer demands and revenue targets.
E-Commerce and IT to ensure that the membership product, database and its features are appropriately supported and promoted online.
Finance to ensure that the revenues and costs of operating the scheme are accurately forecast, tracked and reported.
Ground and in-flight services to ensure that members see the benefits of being a loyal customer.
Prepare monthly progress reports on the FFP scheme for review by Arik Executives.
Communication and CRM

Coordinate all communication initiatives (both online and print) to FFP members globally
Design, develop, print and ensure effective implementation of communication capabilities of the FFP.
Develop new communication channels.
Communicate partnerships and attractive offers to members.
Initiate and establish beneficial partnerships with airlines, banks/credit cards, hotels, car rentals, and retailers etc. which enhance benefits to the customer and create revenue to offset operating costs.
Organize frequent flyer events for customers.
Person Specifications

University Graduate in a Marketing or Business-related field, studies in Loyalty/CRM desirable.
At least 5 years? experience in a similar role with an airline.
Extensive experience in building/revamping and managing an airline?s frequent flyer program or a travel-related loyalty program (or a credit card/ financial service loyalty card).
Hands on experience developing and implementing targeted offer strategies like a deep understanding of customer segmentations and life cycle marketing.
Excellent written and oral communication skills.
Excellent analytical skills and ability to present results and concepts to senior management
Able to derive insights to construct offers, campaigns and communications that drive profitable customer behaviors.     
Skilled in Microsoft Office and knowledge of database management and online CRM.   
Ability to work independently with a flexible, innovative and creative approach.
OBJECTIVE

To lead and manage the team responsible for revamping and developing the FFP program. The candidate will be responsible for defining the operational model for the FFP scheme including but not limited to how customers ?Earn and Spend? Miles. Additionally, the candidate will work with relevant teams to develop Arik?s CRM procedures to ensure customer relations.

KEY RESPONSIBILITIES

FFP Development and Delivery
Review, revamp and develop the operational blueprint for Arik?s FFP scheme.
Manage the development of the FFP scheme?s benefits, features and rules, and continually improve these as required.
Plan the integration of all departmental operations to ensure an optimal return on resources.
Formulate the FFP scheme?s strategic plans for the short term and long term to fit in with the overall Commercial Strategy of Arik Air.
Set business objectives for the program, determine departmental processes and resource application for activities, with accountability for achieving these objectives.
Contribute to the selection process of a suitable and effective service providers and partners that will deliver project objectives of the FFP scheme.
Manage the project to ensure that all partnership are in the interest of Arik Air.
Ensure all projects are delivered on time and within budget.
Significantly grow member base and develop new partnerships.
Ensure all customer feedback/complaints are promptly addressed and service recovery done in a timely manner.
Customer Loyalty Management

Accountable for the day-to-day management of the Customer Loyalty team as a business unit.
Oversee and manage the relationship with all relevant external service providers with regards  to the FFP scheme.
Ensure that the FFP scheme operates effectively across Arik by working closely with colleagues in:
Revenue management to develop targeted redemption seat supply plans which appropriately manage customer demands and revenue targets.
E-Commerce and IT to ensure that the membership product, database and its features are appropriately supported and promoted online.
Finance to ensure that the revenues and costs of operating the scheme are accurately forecast, tracked and reported.
Ground and in-flight services to ensure that members see the benefits of being a loyal customer.
Prepare monthly progress reports on the FFP scheme for review by Arik Executives.
Coordinate all communication initiatives (both online and print) to FFP members globally
Design, develop, print and ensure effective implementation of communication capabilities of the FFP.
Develop new communication channels.

Communicate partnerships and attractive offers to members.
Initiate and establish beneficial partnerships with airlines, banks/credit cards, hotels, car rentals, and retailers etc. which enhance benefits to the customer and create revenue to offset operating costs.
Organize frequent flyer events for customers.
Person Specifications

University Graduate in a Marketing or Business-related field, studies in Loyalty/CRM desirable.
At least 5 years? experience in a similar role with an airline.
Extensive experience in building/revamping and managing an airline?s frequent flyer program or a travel-related loyalty program (or a credit card/ financial service loyalty card).
Hands on experience developing and implementing targeted offer strategies like a deep understanding of customer segmentations and life cycle marketing.
Excellent written and oral communication skills.
Excellent analytical skills and ability to present results and concepts to senior management
Able to derive insights to construct offers, campaigns and communications that drive profitable customer behaviors.   
Skilled in Microsoft Office and knowledge of database management and online CRM.   
Ability to work independently with a flexible, innovative and creative approach.

Brand Manager

Job TypeFull Time
QualificationBA/BSc/HND   MBA/MSc/MA 
Experience7 years
Location Lagos, Abia, Lagos
Job FieldAdministration / Secretarial   Sales / Marketing 
 
Working relationship

Sales, Marketing, E-commerce, Frequent Flyer Program, Advertising Agency, Customer Relations.

PRIMARY OBJECTIVE

This role would lead the creative development, planning and execution of all branding initiatives for the Arik brand across all the markets within the framework of an agreed strategy, meeting operational targets for Top of Mind Awareness, revenue, profitability and increased brand equity. The remit of this role will also include Event & Sponsorship Management.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

Analyze how the Arik brand is positioned in the market and deploy strategies to ensure it aligned per the company requirements.
Develop consistent approach for branding of ATOs/CTOs/e-ticket locations and ensure all locations operating at the same high standard.
Provide strategic brand support and make recommendations on brand building initiatives per region in order to drive brand performance for products and services. 

Translate brand strategies into brand plans, brand positioning and go-to-market strategies
Lead creative development and create motivating stimulus to get consumers to ?take action?
Establish performance specifications, cost and price parameters and market applications.
Measure and report performance of all brand/marketing campaigns, and assess against goals (ROI and KPIs).
Oversee branding activities to ensure consistency with brand/sales strategy.

Custodian of the Brand Design Guidelines to ensure all agency partners, suppliers, regional sales teams and internal audiences follow the guidelines and ensure consistency across all channels, markets and regions.
Collaborate with Sales and regional teams to develop and deploy effective channel communication materials.
Implement the look-and-feel of all Airport Ticket Offices (ATOs), City Ticket Offices (CTOs) in accordance to brand guidelines
Be the point of contact between the company and printers and other collateral vendors to ensure printing and merchandising are to quality and brand guidelines.
PERSON SPECIFICATIONS

University degree or HND, Masters degree will be preferable.
Proven working experience as Brand Manager (at least 7- 8 years experience)
Drive for results and leaderships skills.
Excellent understanding of the full marketing mix.
Highly creative with ability to think out of box.
Develop sales/marketing tools and collateral.
Proven ability to develop brand and marketing strategies and effectively communicate. recommendations to executive management.
Strong analytical skills and data-driven thinking.
Advanced communication and interpersonal skills.
Up-to-date with latest trends, branding best practices and digital marketing applications.
Comfortable working with numbers, metrics and spreadsheets.
Excellent oral and written communication skills.


Method of Application

Interested and qualified candidates should send CV/Resume to You are not allowed to view links. Register or Login



Loading...
 

Latest Job Openings at Guinness Nigeria Plc - 4 Openings

Started by admin

Replies: 0
Views: 486
Last post August 29, 2014, 06:44:20 PM
by admin
Vacancies at Airtel Nigeria (Airtel Networks Limited)

Started by mastercode

Replies: 0
Views: 419
Last post December 05, 2015, 10:50:35 PM
by mastercode
2016/2017 Nigeria Custom Service Online Job Recruitment Registration Form

Started by Arslan Faizah

Replies: 0
Views: 196
Last post October 12, 2016, 02:16:42 PM
by Arslan Faizah
United Cement Company of Nigeria Limited Graduate Trainees positions

Started by mastercode

Replies: 0
Views: 636
Last post July 23, 2014, 01:22:41 PM
by mastercode
Graduate Personal Assistant Recruitment At Standard Chartered Bank Nigeria

Started by mastercode

Replies: 1
Views: 626
Last post August 05, 2014, 12:18:54 PM
by Bowei Zachariah