Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Senior Manager: Regional Operation
Job TypeFull Time
QualificationBA/BSc/HND
Experience 5 years
Location Lagos
Job Field Administration / Secretarial Engineering / Technical ICT / Computer
Job Purpose
To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement
Key Accountabilities
Business Objectives
To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
Lead by example and secure usage of global process, methods and tools
Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
Measure, evaluate and improve the performance of the Regional Operations Team
To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
People Management
Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor?s degree in Engineering/Science with Minimum of 5 years relevant working experience
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Relevant Experience
Considerable experience in a managerial position within the Telecom industry (7 Years Min) ? Essential
Good knowledge GSM Network Operations
Proven ability to manage large scale technical resources and third parties ? Essential
Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions ? Desired
Other requirements
To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team
To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.
Manager: Passive and Active Partner Governance
Job TypeFull Time
QualificationBA/BSc/HND
Experience 5 years
Location Lagos
Job Field Engineering / Technical ICT / Computer
Job Purpose
Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.
Key Accountabilities
Operations
Validation/Auditing the processes and procedures across strategic partner operations
Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
Supervise software roll-out after first node implementation
Audit Network configuration to ensure that all the nodes are running with latest software.
Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
Leading/Guiding the MS team during hardware and software change implementation.
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
Project manages MS transition.
Provide support for all RAN related issue coming from customer and Customer Service Delivery.
Provide technical governance with Managed Services partners.
Follow up on the reported problem.
Ensure that all the services providers strictly follow the SLA and report any deviation.
All network changes/configuration are documented and follow through.
Provide regular update on the state of the network
Sign off of all network outages
Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial)
Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
Prepare annual budget for additional spares base on network dimension
Reporting
Provide Emergency/Monthly/weekly network reports
Measure KPIs of the Networks and report variance
Supervision
Monitor Network node availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor?s degree or HND in Engineering or any related applied science field
Relevant Experience
At least 5 years Networks Operational experience in GSM environment.
Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy
Personally motivated.
Proactive spirit
Getting it right the first time.
Manager: International POP and Satellite Enterprise
Job TypeFull Time
QualificationBA/BSc/HND
Experience 5 years
Location Lagos
Job Field Engineering / Technical ICT / Computer
Job Purpose
Control, Manage and Support day to day operations and maintenance of the international traffic, satellite traffic and enterprise network to ensure optimum transmission network availability, excellent customer experience, delivering operational excellence with most cost optimized model in the world.
Key Accountabilities
Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and perpetual quality (Customer)
Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime
Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
Day to day Escalation handling of Uptime Monitoring
Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.
Change management for all the transmission related network upgrades.
Design of future plan for preventing reoccurrence
Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.
Periodic audit of all international traffic, enterprise traffic and satellite domains
Spares management to ensure availability of both critical and non-critical spares
OEM and MS partners Service Provider Service Level Agreement management
Incidence management recommendation follow up of downtime/issues
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
Create and Ensure adherence to Governance Model.
Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services
Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.
Regulatory Compliance
Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Partner & Contract Management
Ensure all processes for effective management of Partners.
Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Build a capable and motivated team at Airtel to create a high performance team environment
Recruit the right talent in consultation with function head, as per defined recruitment guidelines
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master?s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Relevant Experience
5 -7 years of varied experience in operation and maintenance in the Telecom industry
4-6 years managerial experience in a GSM/mobile company
With at least 3 ? 5 years hands on experience in various international traffic routing.
Enterprise traffic and satellite operations
Other requirements
Tactical disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
Cost, process and automation Innovation
Manager - Transport Network Assurance
Job TypeFull Time
QualificationBA/BSc/HND
Experience 7 years
Location Lagos
Job Field Engineering / Technical ICT / Computer
Job Purpose
Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance
Key Accountabilities
Network Assurance - Transmission (Fiber/Microwave/MPLS/VSAT)
NOC Alarm handling for active elements and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages
Assurance Reports for both (Active & Passive) elements within Transmission
Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process
End-to-End change control across Transport network
Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.
3rd Party Follow up
Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
Coordination between Manage Service Partner NOC
Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
Governance
Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
Conducts regular and ad-hoc check for Transmission configurations
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Assurance managements systems/tools/support systems
Relevant Experience
Minimum 7 years? experience in a GSM/Mobile company
Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
Minimum 2 years Vendor Management experience
Minimum 4 years Transmission Operation Assurance experience
Other requirements
Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism
Senior Manager - Network Assurance
Job TypeFull Time
QualificationBA/BSc/HND
Experience 10 years
Location Lagos
Job Field Engineering / Technical ICT / Computer
Job Purpose
Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.
Key Accountabilities
BSS/Transmission/Core
Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages
Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core
Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process
Management of Change end-to-end
Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.
3rd Party Follow up
Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
Coordination between TowerCo and Manage Service Partner NOC
Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
Governance
Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product service
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Performance managements systems/tools/support systems
Relevant Experience
Minimum 10 years? experience in a GSM/Mobile company
Minimum 6 years Network Operations Assurance in Telecom
Minimum 3 Vendor Management experience
Minimum 4 years BSS/Transmission experience
Minimum 5 years Network Assurance experience
Other requirements
Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism
Manager - Core Network Assurance
Job TypeFull Time
QualificationBA/BSc/HND
Experience 7 years
Location Lagos
Job Field Engineering / Technical ICT / Computer
Job Purpose
Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.
Key Accountabilities
Core (CS/PS)
Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages
Assurance Reports for both (Active & Passive) elements within Core
Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process
End-to-End Management of Change Control within Core domain
Effective management of change requests for Core Network elements by monitoring and ensuring closure of approved change requests as planned.
3rd Party Follow up
Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
Coordination between TowerCo and Manage Service Partner NOC
Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
Governance
Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Core Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Core Network Assurance Managements systems/tools/support systems
Relevant Experience
Minimum 7 years? experience in a GSM/Mobile company
Minimum 6 years Core Network Operations & Maintenance in Telecom
Minimum 3 Vendor Management experience
Minimum 4 years Core Operation Assurance experience
Other requirements
Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism
Method of Application
Interested and suitably qualified candidates should
click here to apply online.
Topic: Current Job Vacancies at Airtel Nigeria (Read 2225 times)
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February 22, 2019, 06:57:17 AM