We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
Standard Chartered is recruiting to fill the below position:
CONTACT CENTRE-NIGERIA REP
Person will be charged with training of the call centre staff in Bangalore. The responsibility will include accent and culture related training. Staff will periodically seat out of Bangalore for periods for up to 6 months
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Agree scope of projects with the Business.
Key Roles & Responsibilities
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Oversees the planning,implementation and tracking of all projects.
- Set up regular calls with various stakeholders involved in the implemenation of projects.
Ensures all projects are completed on time and withing budget, meeting the initial project's objective.
- Keep track track of all deliverables and provide timely progress report
- Review project schedule with CTM and other stakeholders that will be affected by the project activities, revise schedules as required
- Responsible to drive and lead the delivery of all projects in the country working closely with GTO Engineers and Builders to ensure Strategic solutions meet local regulatory requirements , business needs and strategies
Qualifications & Skills
?Minimum of a 2nd Class degree in a relevant course
?Good level of understanding of technology Infrastructure Services including: Data center; infrastructure hardware and software; IT security; disaster recovery; telecommunications and networking; and desktop.
?Strong knowledge of Banks end to end systems
?Knowledge on Data Centre operations and facility management
?Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
?Knowledge of Application Services including: Application development; configuration management and integration services.
?Knowledge of Shared Services including: Enterprise release management; technology business management; and IT compliance and risk management
?Strong troubleshooting and problem assessment skills
?Results driven with strategic qualities and a strong will to achieve business objectives
?High degree of responsibility and integrity
?Ability to work within a multi function, multi culture, multi discipline team environment with strong influencing and stakeholder management skills
?Strong interpersonal skills and ability to engage, mentor and motivate performance in others
?Strong knowledge of Bank products
?Ability to work effectively as part of a team
?Very good communications skills
?Resource and Workload Management
Method of Application
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