9mobile, is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
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Specialist, Product Integration
Specialist, Decision Support & Capex Management
Manager, Analytics & Consumer Insights
Manager, Demand & Business Relationship Management
Head.Customer Value ManagementSpecialist, Product IntegrationJob TypeFull Time
QualificationBA/BSc/HND
Experience3 - 5 years
LocationLagos
Job FieldICT / Computer
Job: IRC3265
Job Summary
Translate business requirements of products and services to delivery blueprints. Manage product and services development, testing and validation before live launch.
Engage demand units to ensure requirements are well articulated and that solution deliveries are in line with expectations
Principal Functions
Tactical:
Manage relationships with key internal and external stakeholders.
Keep abreast of global and local best practice and products/technologies as it relates to the product management function.
Provide input in the identification and documentation of technical specifications for configuring the charging/billing components of all products and services.
Operational:
Responsible for translating business concepts to design blueprints
Assist in the solution development / product configuration life cycle management, ensuring compliance with specified standards, procedures and methodologies.
Support the implementation and integration of billing system, provisioning and mediation systems and definition of appropriate roadmap's Provide input into capacity planning.
Assist in supervising user acceptance tests in liaison with Finance, Engineering and other relevant functions. Mitigate all business risks that may arise from the configuration of all active products and services.
Work with IT vendors and Billing Solutions Support team to provide user support for deployed charging, provisioning and mediation solutions.
Liaise with IT vendor to provide documented policies and procedures/user guide for newly deployed charging systems, provisioning and mediation systems.
Participate in post implementation review of changes on the billing system, provisioning and mediation systems, and ensure timely and effective resolution of issues.
Coordinate deployment of patches and upgrades to installed charging system, provisioning and mediation systems
Identify and escalate all billing-related problems to the Manager, Product Design and Implementation.
Assist in implementing the function's work programs and plans in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
First degree or equivalent in Engineering, Computer Science, or a relevant discipline.
Experience, Skills & Competencies:
Three (3) to Five(5) years' experience in a similar role.
Background /Experience working with Huawei charging nodes will be a strong advantage.
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Specialist, Decision Support & Capex Management
Job TypeFull Time
QualificationBA/BSc/HND
Experience5 years
LocationAbuja
Job FieldICT / Computer
Job Summary
Support the Manager, Decision Support in working with the business teams to ensure benefits of Capex & Opex are optimized, costs managed within agreed envelopes, and provide guidance on finance issues.
Support the improvement of the Network Finance processes
Principal Functions
Assist and liaise with Technical functions on all aspects of Network Finance.
Provide support for monitoring and controlling the financial performance of the technical business area via monthly reporting and budgeting/forecasting processes to provide insight into business performance
Support the preparation of techno-economics and accounting analysis/reports as required by the business including:
Product Profitability analysis;
Cost-benefit analysis
Geo analysis relevant to financial modelling
Capital & operating expenditure reports to highlight actualsvs. budget
Cash flow reports and forecast for capital & operating expenditure
Analysis to support finance key performance indicators
Other accounting analysis as required by the business
Ensure high quality of Oracle reporting data and compliance with accounting standards and guidelines
Ensure compliance with the policies and procedures detailed in the expenditure framework and implement financial governance for capital and operating expenditure management
Support the capital and operating expenditure approval process to ensure rigorous optimum return on investment and stringent cost management practices
First Degree or its equivalent in Accounting, Finance or Economics.
Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc)
Three to Five years post NYSC relevant work experience in reporting, consolidation and financial management.
Experience in Telecoms industry or management/operational consulting isan advantage.
Experience of working with capital projects
Proficiency in Microsoft Office; Excel, Word, PowerPoint, Access
Experience,Skills & Competencies:
Strong excel skills and access database skills
Financial Systems Knowledge (emphasis on Oracle ERP)
Good knowledge of Microsoft Office (emphasis on Excel,Power point and Word).
Accounting/IFRS knowledge
Good Knowledge of GSM industry.
Good Understanding of financial modeling
Project management
High level of accuracy and attention to details
Good verbal and written communication
Strong initiative and ability to manage multiple projects as well as follow through skills
Ability to work with others in a fast paced, dynamic environment
Stakeholder management
Communication
Risk and cost control conscious
Quality deliverable
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Manager, Analytics & Consumer InsightsJob TypeFull Time
QualificationBA/BSc/HND
Experience6 - 8 years
LocationLagos
Job FieldICT / Computer
Job: IRC3264
Job Summary
As part of the customer value management team, the role holder will be responsible for developing and conducting advanced modelling & analytics of customer data available across the enterprise by providing strategic actionable insights that are turned into Campaign actions and results.
Principal Functions
Leveraging internal data as well as external market data to develop quantitative and predictive models while conducting analyses in support of the customer value management team.
Provide a stream of practical actionable insights to the rest of the business covering analysis of customer behavioural patterns and potential campaign and recommend hidden opportunities through data insights.
Perform advanced micro analysis of customer value bands within the database with practical insights and recommendations on how to grow value and extend customer lifetime value by turning customer insights into tangible campaigns and actions that will drive revenue.
Leveraging on advanced statistical analyses with a detailed understanding of data mining techniques e.g.predictive modelling, segmentations and providing strategic recommendations and insights into key areas such as: retention's, churn, LTV, CVM, Portfolio Management and Product Management.
Design advanced analytics to address customer behaviour associated with customer identification attraction, retention and customer developments.
Use data mining tools in interpreting and analyzing large data sets through cluster analysis, CHAID/CART, latent class, or other segmentation methods.
Design models and advanced analytics to address customer behavior associated with customer identification, attraction, retention and customer development.
Educational Requirements
A First degree in relevant Numerate discipline.
Experience,Skills & Competencies:
Six (6) to Eight (
years relevant work experience with at least three (3) years in a supervisory role.
Industry Certification(s) and or Postgraduate/Professional qualification(s) in a related field (an added advantage)
Manager, Demand & Business Relationship ManagementJob TypeFull Time
QualificationBA/BSc/HND
Experience6 - 8 years
LocationLagos
Job FieldSales / Marketing / Retail / Business Development
Job: IRC3261
Job Summary
Ensure that IT solutions and related services are effectively applied, by taking full ownership of IT demand matters from the business filter, prioritize and plan fulfillment whilst providing visibility to the Management team.
Principal Functions
Strategic/Tactical:
Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Understand and document the desired outcome of a service, and to decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Manage workload and assignments of a team of demand Specialists.
Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
Build an overall demand pipeline on an annual basis as well as in an ongoing basis(mapped against annual plan).
Capture newdem and and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
Develop,define and implement the overall IT demand management structure & processes especially with upcoming business initiatives, and the current demand in terms of Change execution performance and capacity requirement challenges.
Understand pattern of business activities and the underlying drivers & recommend appropriate actions in order to keep IT budget & costs within approved limits while meeting Business requirements on time, minimizing delivery risks and quality.
Support continuous service improvement by -championing the prioritization and resolution of all customer demand requirement.
Ensure SLAs are agreed with internal customers and ensure alignment with the SLAs agreed with delivery partners
Manage the risks related to delivery capacity and capability of current and forecasted demand
Assist in developing solid forecasts that guarantees the continuance of business activities.
Operational:
Customer liaison/advocacy - Understand the customers' expectations based on their strategic objectives while delineating expectations that are driven out of individual behaviour and institutionalizing customer-centric improvement mechanism for business benefits.
Manage the demand pipeline and liaise the business functions to capture, structure,prioritize, align and plan fulfillment of accepted business demand whilst matching this demand with the IT delivery capacity.
Attend relevant Business and decision-making forums which deal with future IT demand and new requirements
Plan, carry out and evaluate regular customer satisfaction surveys.
Record customer complaints and compliments, to assess the complaints and to instigate corrective action if required.
Continuously monitor the processing status of outstanding customer complaints and take corrective action if required.
Organize periodic Internal Customer Forum (ICF)with Business Units/Areas to review performance, understand expectations and negotiate priorities.
Educational Requirements:
First degree from a recognised University
Relevant IT Certifications (ISEB BA, CBAP, ITIL, PMI etc) is an added advantage
Experience, Skills & Competencies:
Six (6) to Eight(
years' work experience with at least three (3) years at supervisory position.
Effective business relationship management skills
Understanding of IT Governance and Demand and Supply management Knowledge of ITIL Service Strategy, Design and Operation
Effective communication and change management skills.
Head.Customer Value ManagementJob TypeFull Time
QualificationBA/BSc/HND
Experience9 - 12 years
LocationLagos
Job FieldResearch / Data Analysis
Job Summary
Responsible for the development and implementation ofthe Commercial Customer Value Management Strategy. He/She will leverage on theOutbound Campaign Management Solution (OCMS), Inbound Campaign ManagementSolution (ICMS), analytical tools and data warehouse for the development ofrobust and tactical engagement for subscribers across all touch points with theaim of increasing base revenue, usage, and reduce churn while elongating thesubscriber's lifetime value on the network.
Educational Requirements
A first Degree in a relevant discipline such as Maths, Statistics or Operational Research or demonstrable experience of delivering wide range of statistically based analytics.
Industry certification(s) and/orpost-graduate/professional qualification(s) in a related field (an added advantage)
Experience,Skills & Competencies:
Nine (9) to twelve (12) years relevant workexperience, with at least three (3) years in a managerial role
Expert knowledge of competitive environment,consumer trends and trade practices in the industry
Advanced applied statistical experience,including multivariate regression, CHAID, factor analysis, cluster analysis,and statistical significance testing, in a CRM environment preferred
A strategic and creative thinker capable ofdeveloping a programme of analytical solutions to address a key businesschallenge or opportunity
Good knowledge of business customer's behaviourand insight into what might drive increased acquisition or retention for thecore mobile segments
Previous experience identifying and drivingdeployment of analytical collateral across a range of delivery channels and ofmeasuring their effectiveness
Expertly familiar with the range of internal andexternal B2B data sources that could be used to enhance our acquisition andretention based analytics
Highly proficient in SQL and use of data miningsoftware such as SAS Enterprise Miner.
Strong communicator who can operate at all levelstaking complex analysis, interpret and communicate it appropriately todifferent audiences
An influential presenter able to gain buy in andsupport for recommended actions
Strong planning, resource and project managementskills for self & team.
Method of ApplicationUse the link(s) below to apply on company website.
Specialist, Product IntegrationSpecialist, Decision Support & Capex ManagementManager, Analytics & Consumer InsightsManager, Demand & Business Relationship ManagementHead.Customer Value Management
Topic: Fresh Massive Recruitment at 9mobile Nigeria (Read 11795 times)
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August 29, 2014, 06:44:20 PM