Fresh Jobs Opportunities at MTN Nigeria

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Manager, Order Management
Job TypeFull Time 
QualificationBA/BSc/HND 
Experience6 years
Location Lagos
Job FieldLogistics   Procurement / Store-keeping / Supply Chain 
 
Job description

• Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes. The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.

• Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.

• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.

• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.

• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.

• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).


• Validate customer creation or master updates including updates to price masters

• Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries

• Focus on improving and maintaining customer relationship

• Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews

• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.


• Cancel orders – ensure reasons provided for cancelled orders are reasonable

• Review the status of order on a periodic basis and analyse the reason for delay/open orders

• Authorize any amendments to orders where Delegation of Authority is applicable

• Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner

• Take corrective measures in case orders are not processed within defined SLA

• Liaise with customers to resolve any query/issues with related to customer order

• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Job condition

• Normal MTNN working conditions

• May be required to work extended hours

Experience & Training 

• First degree in Engineering or Supply Chain Management or Finance or any related discipline

• Fluent in English

Experience:

Minimum  of 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others

• Experience working in a medium to large organization


• Understanding of process for booking, tracking and monitoring of orders

• Enterprise system knowledge

• Financial management skills

• Transport Management systems

Minimum qualification               

BA, BEd, BSc or HND

Manager, Commercial And Indirect Sourcing

Job TypeFull Time 
QualificationBA/BSc/HND 
Experience6 years
Location Lagos
Job FieldProcurement / Store-keeping / Supply Chain 
 
Job description

• To lead and manage the procurement administrative support activities through policies, processes and procedures that are aligned with MTNN’s aspirations for customer satisfaction/service excellence and bottom-line performance

• To contribute to the achievement of value for money purchases and lowest total cost of ownership through the delivery of high quality administrative support services

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.

• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.

• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Control and maintain the relevant registers necessary for adequate tracking and smooth administration of the Procurement function.

• Design and monitor workflow/results involved in the Requests for Quotation (RFQ) and the Requests for Proposal (RFP) process in order to ensure every transaction is checked and in compliance with PPPs and report on breaches where required.

• Design monitoring system for all items purchased by PO and ensure turnaround time (TAT) for delivery is achieved as negotiated.

• Monitor and report purchase order life cycle in accordance with MTNN policy.

• Develop Service Level Agreement between Procurement unit and the business and monitor compliance to the SLAs.

• Design and manage Procurement help desk in conformance to MTN’s customer service standards.



• Develop and implement administrative strategies aimed at enhancing the Procurement unit’s service delivery, reporting and corporate governance requirements,

• Develop new and improve existing processes, procedures, policies and service level agreements to enhance the Procurement units operational efficiency

• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Job condition



• First degree in Engineering, Supply Chain Management or related discipline

• Fluent in English

• CSCP (Certified Supply Chain Professional)

• Minimum of 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others

• Experience working in a medium to large organization

• Telecommunications industry experience

Training:

• CSCP (Certified Supply Chain Professional)

• SCOR-P (Supply Chain Operations Reference Model – Professional)

Minimum qualification               

BA, BEd, BEng, BSc, BTech or HND

Manager Inventory Management

Job TypeFull Time 
QualificationBA/BSc/HND 
Experience6 years
Location Lagos
Job FieldProcurement / Store-keeping / Supply Chain 
 
Job description               

• Responsible for accuracy and completeness of the ERP Inventory/WIP General ledger and Inventory sub-ledger system as well as providing information and support regarding inventory

• Provide financial/ budget related support to Logistics.

• Reconciliation of all Inventory accounts.

• Ensure Inventory financial process comply with IFRS (International Financial Reporting Standard)

• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.

• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.

• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

• Ensure appropriate and accurate inventory information in the IFS system. That includes the managing of IFS in terms of setup, user utilization and flow of information into the general ledger for reconciliation purposes.

• Ensure maintenance of oracle perpetual inventory system and periodic analysis of sub ledger information.

• Monitor stock counts at primary warehouses and regional warehouses to ensure that stock quantities are accurate, stock count procedures are complied with and assist in processing claims/recovery for stock losses.

• Implement the company inventory policies and procedure in accordance with MTN accounting policy and IFRS

• Ensure prompt processing of authorised Material requisition form received from internal /external clients

• Provide Logistics support to project managers and Site Build Contractors on achieving roll out target.

• Manage equipment warranty claim process

• Manage the utilisation of OPEX budget for logistics department

• Oversee monthly logistics management report

• Ensure improved control through implementation of EAM/Fixed Assets/ Logistics agreed PPP

• Ensure accuracy and correctness of inventory Database

• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

• Maintain effective working relationships with internal and external suppliers.

Job condition   

• Relevant qualification in Logistics and Supply Chain Management

• Minimum of 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others

• Experience working in a medium to large organization

• Supply Chain Management experience

• Vendor management Experience

• Working experience in Oracle

 

Training:

• Certified in Production and Inventory Management

• CSCP (Certified Supply Chain Professional)

• Logistics and Supply chain management

• Project Management

Minimum qualification               

BSc, BTech or HND

Manager Planning And Forecasting

Job TypeFull Time 
QualificationBA/BSc/HND 
Experience6 years
Location Lagos
Job FieldProcurement / Store-keeping / Supply Chain 
 
Job description

• Manager, Planning & Forecasting is part of the Planning & Fulfillment team at the Opco and would lead the Demand planning and forecasting process. Demand planning and forecasting management covers demand forecasting, demand planning and sales and operational planning processes for trading stocks and assets. These processes would involve interactions with Opco BP and Centers of Excellence (CoE).

• Manager, Planning & Forecasting would support the Senior Manager, Planning & Fulfillment and supervise the Planner, Demand and Planner, Material Resource.

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.


• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.

• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

• Escalate sensitive issues in a timely manner

• Collaborate with CoE to develop and implement demand planning and management strategies

• Review and approve demand forecast

• Prepare demand plan for trading stock and assets

• Review forecasting errors and prepare resolution plan for refining errors

• Monitor forecasting performance

• Review variance analysis reports and identify corrective actions to resolve variance

• Liaison with relevant stakeholders and conduct sales and operational planning review meetings

• Prepare sales and operational plan in collaboration with internal stakeholders, stakeholders at Opcos and aggregate the procurement requirement

• Assist in identifying potential supply constraints, risks and issues

• Monitor sales and operational planning

• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

• Develop policies and procedures for implementing distribution strategy (customise to physical local conditions)

• Ad hoc and Operational Meetings

• Set up /participate in ad hoc and operational meetings

• Report at process and functional level

• Manage and resolve escalations that have impact on critical path of service delivery

• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved

• Manage and provide solutions to issues that require formal resolution

• Set up and manage project status meetings

• Review and identify key risks, issues and dependencies and set mitigation actions

• Sign-off / make decisions regarding operational changes


• Review reports on specific projects as per the defined timelines

• Source, induct, and manage talent in accordance with legislative guidelines

• Ensure open communication channels with staff and implement change management interventions where necessary

• Provide definition of roles, responsibilities, individual goals and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implementable performance review program

• Develop and implement a training plan in order to build and develop skills within the team

• Performance manage resources in accordance with HR policy and legislation where necessary

• Actively participate in leadership team and develop skills of own team

• Promote an ‘MTN centric’ and a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

 

Job condition   

 

• Normal MTNN working conditions

• May be required to work extended hours

Experience & Training 

• First degree in Engineering, Supply Chain Management or related discipline

• Fluent in English

• CSCP (Certified Supply Chain Professional)

• CPIM (Certified in Production and Inventory Management)

• Minimum of 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others

• Experience working in a medium to large organization

• Supply Chain Management experience


Minimum qualification   BA, BEd, BEng, BSc, BTech or HND

Manager, Logistics & Warehouse At MTN Nigeria

Job TypeFull Time 
QualificationBA/BSc/HND 
Experience6 years
Location Lagos
Job FieldLogistics   Procurement / Store-keeping / Supply Chain 
 
Job Description

• Manager, Logistics & Warehouse Is Part Of The Planning And Fulfillment Department And Would Lead The Logistics & Warehouse Processes For The Respective Regions.

• The Logistics Management Processes Cover All Aspects Of Warehousing And Transportation Requirements (For Both Trading Stock As Well As Assets) Including Planning & Managing Deliveries, Management Of Inventory Returned From Site/Customers Including Receipt, Repair / Replacement By Supplier Or Declared As Scrap And Disposal.

• The Inventory Management Process Covers Trading Stock, Assets And Any Other Material That May Be Handled In MTN’s Warehouse Or By An Outsourcing Service Provider. This Covers Devices, SIM Cards, Scratch Cards, Any Promotional Material, All Network Related Inventory Including Spares, IT And Others Where Applicable. Furthermore, The Processes Incorporate Latest Trends In Inventory Management, Which Include Vendor Managed Inventory, Consigned Inventory And Logistics Service Providers.

• These Processes Would Involve Interactions With Opco SCM Team, Centers Of Excellence (CoE) And External Suppliers, Where Applicable.


• Drive Innovation By Identifying And Taking Advantage Of New Business Opportunities, E.G., By Stimulating And Encouraging New Business Opportunities, Launch Of Products, Product/Process Innovation, Business Model Innovation Etc.

• Maintain Leadership In The ICT/Digital Industry By Influencing Stakeholders Within Your Immediate Ecosystem For MTNN’s Benefit. This Includes Participation In Credible External Think-Tank Sessions, Involvement In Inter-Divisional Focus Group Sessions To Improve Business Performance Etc.

• Enhance/Expand MTN’s Role In The Larger National Macro Environment By Participating In CSR Projects And/Or NGO’s, Involvement In Recognized Professional Institutions, Think-Tank Activities Etc.

• Role Model The Vital Behaviours Needed To Sustain Organisational Performance And Drive People Management Activities By Being The Principal Coach For Your Direct Reports Using The People Management Framework. Participate In Employee Engagement Projects Such As Mentorship, Facilitating Programs, Etc. In Addition, Support Recruitment, On Boarding And Grievance Management Processes Etc.
• Build And Maintain Productive Relationship With Key Regional Stakeholders To Ensure Effective And Efficient Regional Stock Availability And Distribution And Deal With Related Issues And Problems.

• Ensure Optimum Inventory Levels By Monitoring Inventory On A Regular Basis And Request For Replenishment On Time

• Plan And Conduct Inventory Count And Ensure Completion Of The Count On Time

• Maintain Inventory Count Sheet And Registers

• Plan And Facilitate Disposal Of Redundant, Obsolete And Scrap Material

• Impose Best Storage And Inventory Preservation Methodologies To Ensure Fit For Purpose Use

• Ensure Effective Utilization Of Material Handling Equipment

• Monitor The Performance Of Warehouse Personnel And Ensure The Warehouse Activities Are Carried On In An Appropriate Manner


• Plan Kitting Schedule By Taking Into Consideration Stock Availability, Resources And Production Plan For The Period

• Generate Pick List Based On The Requirement As Per BOM And Identify Inventory Items Needed To Complete Kits

• Generate Shortage List And Ensure Delivery Of Materials To Be Expedited After Considering Stock On Hand And Shortage

• Gather The Defined List Of Documents While Preparing Kits E.G. Routing Sheets, Work Instructions, Special Handling Requests, Waivers Etc. Assemble Kit & Transfer To Stock

• Reconcile Inventory And Analyse Errors. Document The Reason For Shortage Of Inventory And Analyse The Shortage Errors

• Back Flush Inventory In System

• Identify And Document Specific Inventory Shortages For Parts Of Kits Or Stand-Alone Material Items

• Record Part Number And Other Inventory Identification For The Inventory Which Is Missing / Deficient

Job Condition   

• Normal MTNN Working Conditions

• May Be Required To Work Extended Hours

Experience & Training 

• First Degree In Engineering Or Supply Chain Management Or Finance Or Any Related Discipline

• Fluent In English

• Minimum Of 6 Years’ Experience Which Includes:

• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others

• Experience Working In A Medium To Large Organization

• Experience In Warehouse/ Order Management / Inventory Management

• Experience Dealing With Customers (Service Industry)

• Working Knowledge Of Oracle

• Knowledge Of Customer Database Management Principles

• Knowledge Of Customer Order Fulfillment, Customer Delivery, Determining Availability, Etc.

• Understanding Of Process For Booking, Tracking And Monitoring Of Orders

Training:

• Enterprise System Knowledge

• Financial Management Skills

• Transport Management Systems

Minimum Qualification               

BA, BEd, BEng, BSc, BTech Or HND

Method of Application

Use the link(s) below to apply on company website.

Manager, Order Management
Manager, Commercial And Indirect Sourcing
Manager Inventory Management
Manager Planning And Forecasting
Manager, Logistics & Warehouse At MTN Nigeria